This new work by Stephen
White and Derek Miers is the definitive guide to developing
rigorous yet understandable graphical representations of
business processes... more
Their system application, what the system is used for, who are the users and what the job entails and what were their key motivations.
How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, and how they managed to move the goal posts for their industry.More...