This edition of the Workflow Handbook provides you with a valuable insight into the revolution in business process management and the attendant benefits currently underway as eBusiness opportunities increase. The Workflow Handbook has been designed as a one-stop source for organizations seeking or already committed to implementing workflow systems as part of their IT and EC strategy.

The Workflow Management Coalition has worked strenuously for the adoption of standards throughout the industry. Standards allow organizations that have more than one workflow system to connect them easily. They provide a fertile environment for workflow component development to grow and flourish, giving a rich array of options for user organizations. Most importantly, standards provide an infrastructure for inter-organizational process automation.

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Table of Contents

	Foreword   Jon Pyke, WfMC Chair and CTO, Staffware Plc
	Introduction (Download document containing short descriptions of each chapter. Five pages in PDF format)    Layna Fischer, General Manager, WfMC

	Workflow: An Introduction Download a free chapter!  (24 pages PDF)    Rob Allen, Open Image Systems Inc., UK
	Workflow for the Information Worker       Keith Swenson, MS2 Inc., USA
	The Many Generations of Workflow    Carl Frappaolo, Delphi Consulting Group, USA
	Workflow-based Process Controlling—Or: What You Can Measure You Can Control    Michael zur Muehlen, University of Muenster, Germany
	The Role of Workflow in Portal Environments     Mike Marin, FileNET Corporation, USA
	A Supply Chain Management Framework using the TINA-C Business Model and a jFlow Workflow Prototype    Benito T. Giordani and     Manuel de J. Mendes, GMD FOKUS, Germany
	Managing Time in Workflow Systems     Johann Eder, University of Klagenfurt, Austria;    Euthimios Panagos, AT&T Labs - Research, USA
	The Birth of m–Commerce      Robert Haxne, Staffware, UK
	Interworkflow: A Challenge for Business-to-Business Electronic Commerce   Haruo Hayami and Masashi Katsumata,    Kanagawa Institute of Technology,     Ken-ichi Okada, Keio University, Japan
	Applying Intelligent Workflow Management in the Chemicals Industries   Jussi Stader, Jonathan Moore, Paul Chung,     Ian McBriar, Mohan Ravinranathan,     Ann Macintosh, United Kingdom
	Workflow in the Public Sector     Kathleen K. Billie, DoxSys, Inc., USA
	Building Complex Workflow Applications: How to Overcome the Limitations of the Waterfall Model   Stefan Junginger, BOC GmbH, Germany;    Harald Kühn, BOC GmbH, Austria;    Mark Heidenfeld, BOC Ltd, Ireland;    Dimitris Karagiannis, University of Vienna, Austria
	From Workflow to e-Process Automation     Dave Hollingsworth, ICL, United Kingdom
	Three Fundamental Trends: Application Integration, Development Tools, and Workflow Engine Cooperation    Martin Ader, Workflow and Groupware Strategies, France

	The Value of Standards    Betsy Fanning, AIIM International
	Workflow Interoperability Standards for the Internet     James G. Hayes, Computer Sciences     Corporation, USA;    Effat Peyrovian, ECC Consultants, USA;    Sunil Sarin, TIBCO Software, USA;    Marc-Thomas Schmidt, IBM UK Ltd., UK;    Keith D. Swenson, MS2 Inc., USA;    Rainer Weber, SAP AG, Germany
	Workflow Standard–Interoperability Wf-XML Binding

	Terminology and Glossary
	WfMC Structure and Membership Details
	WfMC Officers
	Coalition Member Directory
	Author Directory