BPM Excellence in Practice 2008:
Using BPM for Competitive Advantage
Innovation and Excellence in Workflow and
Business Process Management

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Print Edition: publication date August 25.

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Editor: Layna Fischer
Cover: Quality Softcover
Pages: 300
Size: 7" x 10"
ISBN: 9780977752737
Illustrations, charts, references, appendices, bibliography, index.
Cover design: nissosdesign, Italy

Learn more about the Global Excellence Awards including rules, submissions and deadlines. Submit your own entry for 2008.

Read these detailed case studies to find out how these award-winners moved the competitive goalposts for their industry:

• Their award-winning system application, what the system is used for, who are the users and what the job entails

• What were their key motivations

• Their system configuration (number, and type of software, servers, scanners, printers, storage devices, etc., including the identities of the vendors and integrators involved)

• The number of users currently on the system and number of users planned.

• How the company has been impacted by their new system; cost savings, ROI and increased productivity improvements, competitive advantage gained, and how they managed to move the goal posts for their industry.

• Their implementation process and methodology, the project team, and the change management and business process reengineering issues they addressed.

• How these companies managed both their overall technological and business innovations.

  Table of Contents

• Introduction and overview
  Layna Fischer, Editor
  (free chapter, download now, no registration required)
  
• Foreword
  Nathaniel Palmer, Executive Director, WfMC.org
  (free chapter, download now, no registration required)

Guest Chapters:
These two chapters will be available for download as soon as you complete your order. Start reading immediately while you wait for your book to arrive.

• Process Measurement and Organizational Performance Redux by Dr. Michael zur Muehlen, Stevens Institute of Technology, USA

• Air Force SOA Enterprise Service Bus C4I Systems Integration Study by MITRE and BEA experts.

Europe

• infoCaja MiFID Client Order Handling Process

• LPH Vranov n/T, Slovakia

• Natuzzi Furnishing & Accessories Business Unit, Italy

• University Hospital Virgen del Rocío, Spain

North America

• CONAGUA, Mexico

• Geisinger Health System, USA

• Louisiana Supreme Court, USA

• Wells Fargo Financial Information Services, USA

 Middle East and Africa

• Eskom, South Africa

Pacific Rim

• Daewoo Shipbuilding & Marine Engineering (DSME), Korea

• Ministry of Labor, Republic of Korea

• Mallesons Stephen Jaques, Australia

• Satyam Computer Services Limited, India

• Shanghai Commercial and Savings Bank, Taiwan

South and Central America

• Government of Bermuda, Forms and Transaction Engine Project, Bermuda

• Grupo Pão de Açúcar, Brazil

• MONEDERO, Argentina

Appendices

• Appendix: Contributors, Award Winners, Vendors and Integrators

• Resources

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